IBPS CSA Notification 2026: The Institute of Banking Personnel Selection (IBPS) has issued the CRP CSA-XVI notification for recruitment to the post of Customer Service Associate (CSA) in participating public sector banks for vacancies of 2027-28. A total of 11403 vacancies have been announced. The recruitment will be done through Online Preliminary and Main Examinations followed by provisional allotment on the basis of merit-cum-preference.
IBPS CSA Recruitment 2026: Overview
- Recruitment Authority: Institute of Banking Personnel Selection (IBPS)
- Recruitment Process: CRP CSA-XVI
- Post: Customer Service Associate (CSA)
- Vacancy: 11403
- Vacancy Year: 2027-28
- Participating Banks: 11 Public Sector Banks
- Application Mode: Online
- Preliminary Exam: October 2026
- Main Exam: December 2026
Also Read: South Indian Bank Recruitment 2026: Apply Online for Junior Officer Posts
Important Dates
| Online Registration | 01 August 2026 to 21 August 2026 |
| Fee Payment | 01 August 2026 to 21 August 2026 |
| Edit Window | 2 days after registration closes; exact dates will be notified |
IBPS CSA Recruitment 2026: Vacancy
IBPS has announced 11,403 vacancies for Customer Service Associates (CSA) under CRP CSA-XVI for the 2027–28 vacancy year. The vacancies are distributed across different States/UTs and categories. The vacancy figures are indicative and may be revised by IBPS.
| Post | Customer Service Associate (CSA) |
| Vacancy Year | 2027–28 |
| Total Vacancies | 11,403 |
| Recruitment Process | CRP CSA-XVI |
| Vacancy Basis | State/UT-wise and category-wise |
The largest number of vacancies is in Uttar Pradesh (1,731), followed by Karnataka (1,414), Maharashtra (1,051), West Bengal (946), and Tamil Nadu (675).
IBPS CSA Recruitment 2026: Eligibility Criteria
| Nationality | Indian citizen, or candidates belonging to other categories specifically permitted in the notification |
| Age Limit | Minimum 20 years and maximum 28 years as on 01 August 2026 |
| Date of Birth | Born between 02 August 1998 and 01 August 2006, both dates inclusive |
| Educational Qualification | Graduation in any discipline from a recognised university or an equivalent qualification recognised by the Central Government |
| Graduation Result | Final result must have been declared on or before 21 August 2026 |
| Computer Knowledge | Certificate, Diploma or Degree in computer operations/language, or Computer/IT studied as a subject |
| Local Language | Reading, writing, speaking and understanding the specified local language of the selected State/UT |
The upper age limit is relaxed by 5 years for SC/ST, 3 years for OBC (NCL), and 10 years for PwBD candidates, with separate concessions for eligible ex-servicemen and certain women candidates as specified in the notification.
Application Fee
| Category | Fee |
| SC/ST/PwBD/ESM/DESM | ₹175 |
| All Other Candidates | ₹850 |
Both amounts include GST. Applicable bank transaction charges have to be borne by the candidate.
IBPS CSA Recruitment 2026: Salary
| Post | Customer Service Associate (CSA) |
| Basic Pay | ₹24,050 |
| Maximum Basic Pay | ₹64,480 |
| Pay Scale | ₹24,050 – ₹64,480 |
| Allowances & Benefits | As per the rules of the participating bank |
The official notification specifies the basic pay scale as ₹24,050 to ₹64,480, along with applicable allowances and perquisites.
IBPS CSA Recruitment 2026: Examination Pattern
| Examination | Tests | Questions | Marks | Duration |
| Preliminary | English Language | 30 | 30 | 20 minutes |
| Preliminary | Numerical Ability | 35 | 35 | 20 minutes |
| Preliminary | Reasoning Ability | 35 | 35 | 20 minutes |
| Main | General/Financial Awareness | 40 | 50 | 20 minutes |
| Main | General English | 40 | 40 | 35 minutes |
| Main | Reasoning Ability | 40 | 60 | 35 minutes |
| Main | Quantitative Aptitude | 40 | 50 | 35 minutes |
The Preliminary Examination carries 100 marks in 60 minutes, while the Main Examination carries 200 marks in 125 minutes. Both examinations have a penalty of one-fourth of the marks assigned to a question for an incorrect answer.
IBPS CSA Recruitment 2026: Selection Procedure
- Candidates first appear for the Online Preliminary Examination.
- Candidates qualifying in the required cut-offs are shortlisted for the Online Main Examination.
- Marks obtained in the Main Examination are considered for the final merit list.
- Provisional allotment is made to participating banks on a merit-cum-preference basis.
- Candidates must also qualify the Local Language Proficiency Test (LLPT) where applicable.
- The allotted bank takes the final decision regarding appointment, verification, and joining.
Documents Required for IBPS CSA Recruitment 2026
Candidates should keep the following documents ready:
- Photograph
- Signature
- Left thumb impression
- Handwritten declaration
- 10th/SSC/SSLC certificate
- Graduation mark sheets and degree certificate
- Valid photo ID proof
- Date of birth proof
- Local language certificate, if applicable
- Category certificate, if applicable
These documents may be required during the application, examination, or document verification process.
How to Apply for IBPS CSA Recruitment 2026
- Visit the IBPS official website.
- Open the CRP CSA section and select the CRP-CSA-XVI online application link.
- Click New Registration and enter the required basic details.
- Note the provisional registration number and password.
- Upload the photograph, signature, left thumb impression, handwritten declaration, and required certificates/documents.
- Fill in educational, category, State/UT, and bank preference details carefully.
- Pay the applicable application fee online.
- Check the completed application before clicking Complete Registration.
- Save and print the final application form for future reference.
Important links
| IBPS Official Website | Click here |
| IBPS CSA Recruitment 2026 Notification PDF | Click here |
| Apply Online | Click here |
FAQs on IBPS CSA Recruitment 2026
What is the IBPS CSA Recruitment 2026?
It is recruitment for Customer Service Associate (CSA) posts in participating public sector banks.
How many vacancies are available?
A total of 11,403 vacancies have been announced.
What is the educational qualification?
Candidates must have a graduation degree in any discipline.
What is the age limit?
The age limit is 20 to 28 years, with applicable relaxation.
When is the Preliminary Exam?
The Preliminary Exam is tentatively scheduled for October 2026.
